Returns Policy

USA

1. Make sure the items are securely packaged, removing all old labels and enclosing your completed returns/exchange form.
2. Affix the smart label that was included with your items to the outside of the box.
3. Enter your name and address into the top left corner of the smart label.

Now choose one of the following convenient options with USPS:

1. Deliver the parcel to your local Post Office.
2. Leave the box for USPS to collect or simply pass it to your company mailroom.
3. Arrange a carrier pickup from your address at www.usps.com.

All returns will be shipped to a US address and then forwarded to Samuel Windsor in the UK.

Canada

Simply visit www.samuel-windsor.com/rebound and follow the instructions to locate your most convenient local returns service and process your return online.

1. Simply enter your details at www.samuel-windsor.com/rebound. Our returns portal is also mobile friendly to ensure the process is as easy as possible.
2. Choose your local return method. Each return method is tailored to your location to ensure a hassle-free approach.
3. Pack and send your items back to us. Once completed you'll receive a confirmation email with your returns label attached. Please ensure you complete the returns form provided with your order and include with your return.
4. Track your return. You can track your return via the details in your confirmation email.

There is no need to call to advise us you are returning a package. However, should you require further assistance, please contact our customer services team at 1844 258 0365. Lines are open Monday to Sunday 6am - 2pm.