Call us: 1844 258 0365*

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Samuel Windsor US

Terms & Conditions

Credit card payments

Unfortunately, we do not accept Amex payments.

Delivery

Subject to your payment being authorised and barring system failure, and provided the items are in stock we will despatch all orders received up to 3pm the same day. Please allow up to 5-7 days for delivery.

Orders of less than $100: $9.95 delivery.

Orders of more than $100: $14.95 delivery.

How to place an order

Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button.

This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button.

From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button.

On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '$', '%') are considered invalid and you will receieve an error should you try to use these in any of the input boxes.

Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportunity to review your order details before placing your order by clicking Confirm Order.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.

Email:

customerservice@samuel-windsor.com

Telephone:

1844 258 0365 - calls are free but may cost more from a cell phone.

Post:

Samuel Windsor, Unit 1B, Brecon Enterprise Park, Brecon, Powys, LD3 8BT, United Kingdom.

Opening times:

6am to 2pm, 7 days a week

All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. Only one discount/special offer may be applied to an order at any one time. All terms & conditions above, do not affect your statutory rights.